1 .- Why is registration required? 
By registering www.camaras-espias.com you enter a secure area of shopping. Here you can make your purchases quickly, check the status of your orders and view your previous transactions. We know it's a bit annoying to have to register but are only a few minutes and guarantees your safety.Also gives you access to many services and promotions. Your data are protected under the law, only be used for order management and delivery of newsletters www.camaras-espias.com (if you subscribe to them.) 

MY CLIENT PROFILE 
Once registered you can access your client panel. The access can modify your personal data as well as a multitude of advantages you'll enjoy being www.camaras-espias.com client. 
1 .- History and details of your order: Here are all the orders you have made since you created your account. From here you will have access to the details of your orders and to download their invoices in PDF. 
2 .- Gift Certificates: This link will direct access to vouchers generated for you by www.cam-espias.com. The gift certificates are equivalent to money and serve as a discount on their purchases. These vouchers are normally generated by purchase or return postage. 
3 .- Your address: This link will give you access to view, add, modify or delete the address in your profile. 
4 .- Your personal information: This link will allow you to view or modify your profile data. 
5 .- discount vouchers: This section will show the discount vouchers generated for you, usually by invitation program. 
6 .- My loyalty points: Each time you make a purchase will generate for you some loyalty points to be transformed into discount vouchers from loyalty points. This means that every time you shop accumulate savings. This application is very useful if you make joint purchases with your friends. The more you buy the more discounts accumulate for future purchases. 
7 .- Invitation Programme: With this tool you can get a discount for you and your friends to recommend this store. It's quick and easy. Just fill in the fields with the name and email addresses of your friends. When one of them makes at least 1 request, receive 1 ticket purchase and you will receive your own ticket purchase. (During the competitions are community discount of 1% and that participation has cost 0. In normal times the discount vouchers are equivalent to 2% of purchase price). 
8 .- My Favorites tab for each product www.camaras-espias.com see a button that says "+ Favorites."This link will add the product to your list of favorite www.camaras-espias.com. Within your profile under "My Favorites" you can quickly access your list of favorite items. You can edit the number of items you want, prioritize them or send your list to a friend by entering your email. 

MAKING AN ORDER 

 
1 .- How can I order? 
To make a purchase you first have to find the product you want. To do this you can browse categories in the navigation menu on the left or use the general form found in the top right of the screen. Once you find the product you can access your detailed information sheet by clicking on the title or button See, you can purchase the product with the button Add to cart. In the shopping cart you will see the selected product information, quantity and price.The use of the cart is very simple: 
Remove an item: To remove an item from your basket just have to "click" on the trash icon or click the -. 
Change the amount or number of units: If you want to buy multiple units of an item or if instead you accidentally added more units of product that you buy can change the number of articles by clicking on the icon + or icon -. 
If you "click" "Next" will begin the formal procurement process (shipping information, payment, etc ...) if you "click" on "Continue Shopping" you can still visit our shop and adding more products to your Cart (without being erased already have in your cart). Once selected"Next" you to the registration information. If you are already a registered member you will be prompted to enter your username and password.If this is your first time shopping www.camaras-espias.com, you must register. Verified your registration, you will continue with the purchase process, select the delivery address, billing address and payment. If you have any questions please contact us at info@camaras-espias.com.We will be happy to help. 
 

2 .- What if I repent at the last minute? 
The buying process has several phases. Until the payment stage you can always cancel the purchase process. Once the purchase, you can only cancel the order if it is in a state Outstanding. To do this you must send an email to orders under reference info@camaras-espias.com the order and its cancellation. 
 

3 .- How I can order a product not on the web? 
If you want a product that can not find in our web catalog, you can contact us by email at info@camaras-espias.com indicating the product name, brand and model. Receive an email informing you if we have that product and, where appropriate, the project's budget and the procedure to accept the purchase. 

4 .- How I can make an inquiry about a product? 
www.cam-espias.com offers you personalized service and customer advice. If you have any questions about a product, shipping, warranties, payments, etc. You can contact us by: 
Email (info@www.camaras-espias.com) 

5 .- How I can pay? 
You can pay your order by: cash income, bank transfer or PayPal 

WARRANTY AND RETURN 
1 .- Are your products guaranteed? 
Products www.camaras-espias.com are warranted against manufacturing defects (parts and labor) for a period of one year, except those products where the manufacturer provides a warranty period above. To learn more about how warranty See Warranty. 

2 .- I can return a product after purchase? 
Of course, you can access our conditions of return. 

SHIPPING 
1 .- What companies use www.camaras-espias.com? 
In www.cam-espias.com most important thing is the speed of shipments and good condition of the goods at the time of delivery. We are greatly concerned that our customers have the product as soon as possible in their homes and we work with several leading companies. DHL, FedEX, UPS, EMS, 4PX, Posts and RoyalMail.

2 .- How I can check the status of my order? 
Entering your username and password you can access My account and check the status of those in the "Historical and details of their orders." At each stage of order management will receive an email warning: Pending payment, shipment, delivery, ... 

3 .- Where is my package? 
www.camaras-espias.com offers tools for monitoring the status of your order and shipping through which you can know what the situation is: Tracking or tracking number. For more information see point 1 of SHIP as described above or the shipping section where more detailed report of our policy regarding our service delivery terms. 

4 .- If I'm not home when they deliver my package? 
The carrier will spend the next day, and if you were not that day, will leave the delivery address notice with a phone number where you must contact him to arrange the date and time of delivery of the order. Usually done the day after notification. To expedite delivery of your order fill in the field Phone on your record and if not at home, the carrier will contact you directly. In the case of transport by courier, will leave a notice to go through the post office concerned. 
Put all the means to collect your package. The carrier made several attempts to arrange a pickup with you, if after several attempts he does not return the package to our offices. In this case the customer must pay shipping costs incurred in addition to forwarding before returning to ship your package. 

For any other questions please write to info@camaras-espias.com